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What happens to your money if a gambling business goes bust?

Money staked or deposited with a gambling business is not protected by the government the way that personal bank accounts are.

Any company you make a bet with must tell you whether your money is protected in case they were to go bust.

This information should help you decide who to gamble with and how much money to leave in your account.

There are three levels of protection:

  1. not protected
  2. medium protection
  3. high protection.

Where you can find the level of protection

The company must make it clear which level applies to customer funds in their terms and conditions. The position of this information within a terms and conditions webpage will vary from company to company.

Information companies must give you

We require companies to:

  • explain what happens to your money if the company goes bust
  • display the level of protection for your money
  • include a link to this webpage within their online terms and conditions
  • confirm you understand how your money is protected after your first deposit and any after further deposits if arrangements change (like by asking you to select ‘yes’ or ‘I agree’.

We don't approve the gambling business’ assessment of the level of protection. However, we may check the accuracy of the rating they've chosen.

Companies may not hold your money in a UK bank account

Companies are legally allowed to hold your money in overseas bank accounts. However, this does not affect your rights. Money in your account will be treated in line with your level of protection.

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If your money is not protected