Bonne Terre Limited
LEEDS, LS1 4AP, United Kingdom
Following an investigation into a licence holder we may enter into a regulatory settlement. These take place, for example, where the licence holder has been open and transparent with us and has shown a willingness to suggest actions that prevent the need for a more formal sanction.
Decision date: 28 March 2018
Skybet is to pay a £1m for failing to protect vulnerable consumers. The failures relate to Skybet customers who had self-excluded from gambling. Self-exclusion is a tool used by consumers who feel they are having trouble controlling their gambling and request that the operator refuse their service.
Weakness in Skybet’s self-exclusion facilities meant that:
- 736 self-excluded customers were able to open and use duplicate accounts to gamble
- Around 50,000 self-excluded customers received marketing material by email, mobile text or a push notification within a mobile app
- 36,748 self-excluded customers did not have their account balance funds returned to them on account closure.
In line with our Statement of principles for licensing and regulation, SBG will pay a penalty package of £1,008,600, which includes a payment of £750,000 to charities for responsible causes in lieu of a financial penalty.
For more information, please see our public statement which can be found on the