The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
This is new
Is this page helpful?
  1. Home
  2. Public and players
  3. Money and rights

Your rights

All gambling businesses must give details of their complaints procedure. These will be available at the business' high street outlet and online. They must also give you clear terms and conditions.

Your options if you want to complain

If you feel you have been treated unfairly by a gambling business you should complain directly to the business and follow the complaints process.

You can also use the free online tool Resolver (opens in new tab) that gives advice to customers and can help you submit a complaint to the business.

If you're not happy with the outcome of the complaint, you can take your complaint to an alternative dispute resolution (ADR) provider.