The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
This is new
Is this page helpful?

I can't cash out on a bet

The cash out option is usually offered as part of in-play or live betting. This is betting while the event is actually taking place, for example, placing a bet on a horserace while the race is being run or a football match that has already kicked off.

Cash out offers are subject to live betting markets which can easily change during an event. Gambling businesses suspend markets when there is a match incident, such as a free kick, corner or goal. This will cause a suspension of cash out.

This means it will be difficult to cash out a bet which contains multiple selections. Bookmakers therefore reserve the right to withdraw the cash-out option at any time.

If you think the terms and conditions for cash-outs were not clear, then you may be entitled to make an appeal according to the Consumer Rights Act 2005 (opens in new tab).