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I can't withdraw my winnings

You may be stopped from withdrawing your money if unusual activity has been spotted in your account. A gambling business should not hold on to your money unnecessarily.

All gambling businesses should make sure their rules are clearly set out online or in the physical premises such as a betting shop.

Your rights when you gamble online

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Online gambling: Know your rights

You can withdraw your money at any time without unreasonable delay or restriction.

You don’t have to withdraw it in instalments.

They can’t confiscate your money if you don’t log in or prove your identity within a certain timeframe.

You can find more information about online gambling on GOV.UK (opens in new tab).

How to complain if you can't withdraw your winnings

There are many reasons why you may not be able to withdraw the winnings from your account. We do not have access to customers’ accounts, so we can't see what has happened if you're having problems.

You should complain directly to the gambling business and follow the complaints process to find out what the problem is.