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If your money has high protection

Your money is held in a separate account, legally recognised as separate from the company. The money in your account is controlled by an independent trustee and is also checked by an external auditor.

You have the highest level of protection and the best chance of getting your money back.

What you will see in the terms and conditions

It should be clear from the company’s terms and conditions that your money has a high level of protection.

The exact wording varies from company to company. However, an example would look something like the following.

Example of a statement for high protection:

"Customer funds are held in a formal trust account which is legally and in practice separate from the affairs of the company; and is verified by and subject to controls by an independent trustee or external auditor.

This arrangement meets the Gambling Commission's requirements for the protection of customer funds at the level: high."

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If your money has medium protection