How our investigations work
If concerns are raised about a licence holder then we can investigate.
Our investigations will gather information around whether the business has been consistent with:
- the licensing objectives
- the requirements of Gambling Act 2005 (opens in new tab)
- the conditions of its licence
- related codes of practice.
We require that gambling businesses comply with these rules and make sure they are putting their customer's welfare first.
If we feel that these requirements are not being met we can take action.
Our statement of principles
Every case we investigate is different, but we will always use our statement of principles for any decisions we make. These decisions can include financial penalties and enforcement for licensing and regulation.Previous page
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