The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
This is new
Is this page helpful?

Complain to us about how The National Lottery is being run

We regulate The National Lottery and deal with complaints about the way the lottery is being run.

We do not have the powers to settle disputes or change the outcome of a decision.

Contact us if:

  • you are not happy with the final outcome of your complaint with Camelot
  • something has happened and you are concerned about the way The National Lottery is being run
  • you have objections to policy decisions we’ve made about The National Lottery as a regulator.

How we use information received from complaints

Player complaints help us check Camelot is following the rules when running the lottery. It also means that we take action if they are not following these rules. This is why we value every contact that we receive.

If we need to take regulatory action

If we received information highlighting areas of concern, our enforcement team will investigate. They will look at any potential breaches in the licence and decide if we need to take further action.

You can find details of breaches and action we’ve taken on our website. If there was no breach, we may still publish details of our investigation if we think the public should be aware.

Make a complaint

You can make a complaint with us in one of the following ways:

Online

Complete our online form to submit a complaint online.

By phone

0121 230 6666

In writing

National Lottery Consumer Protection
Gambling Commission
Victoria Square
Birmingham
B2 4BP
Previous page
Complain about The National Lottery