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Age and ID verification

All online gambling businesses must ask you to prove your age and identity before you gamble.

Our rules say that a gambling company can't ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point. However, there may be occasions where a gambling company can only ask you for information at that time in order to fulfil legal obligations.

If a gambling business needs more information before you can withdraw your funds, for example, for anti-money laundering checks, then they should ask promptly and not only when you want to withdraw your funds.

Where a gambling business delays a request to withdraw funds due to insufficient ID, they may be in breach of a licence condition (Licence Condition 17 – Customer identity verification) and may be subject to regulatory action.

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Why do I need to provide ID?