The Gambling Commission website uses cookies to make the site work better for you. Some of these cookies are essential to how the site functions and others are optional. Optional cookies help us remember your settings, measure your use of the site and personalise how we communicate with you. Any data collected is anonymised and we do not set optional cookies unless you consent.

Set cookie preferences

You've accepted all cookies. You can change your cookie settings at any time.

Skip to main content
This is new
Is this page helpful?

Age and ID verification

All online gambling businesses must ask you to prove your age and identity before you gamble.

Our rules say that a gambling company can't ask you to prove your age and identity as a condition of withdrawing your money if they could have asked you at an earlier point. However, there may be occasions where a gambling company can only ask you for information at that time in order to fulfil legal obligations.

If a gambling business needs more information before you can withdraw your funds, for example, for anti-money laundering checks, then they should ask promptly and not only when you want to withdraw your funds.

Where a gambling business delays a request to withdraw funds due to insufficient ID, they may be in breach of a licence condition (Licence Condition 17 – Customer identity verification) and may be subject to regulatory action.

Next page
Why do I need to provide ID?