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  3. Changes to the licence conditions and codes of practice on High Value Customers

Consultation response

Changes to the licence conditions and codes of practice on High Value Customers

Response to consultation on strengthening controls on how licensees incentivise high spending customers.

Published
30 September 2020

last updated
30 September 2020

Contents

  1. 1 - Executive summary
  2. 2 - Introduction
  3. 3 - Changes to social responsibility code provision 5.1.1 – Rewards and bonuses
  4. 4 - Know your customer - assessing and mitigating risk
  5. 5 - Oversight and accountability for HVC teams
  6. 6 - Relationship management
  7. 7 - Use of incentives
  8. 8 - Further consultation questions
  9. 9 - Other issues
  10. 10 - Annex A: Amended social responsibility code provision
  11. 11 - Response from the Interim Experts by Experience Group to the consultation on HVC schemes

Files

Response to the consultation on high value customers

PDF 443.2 kB

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