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Guidance

LCCP Information requirements

Guidance for licence holders on the information requirements in the LCCP

  1. Contents
  2. 20 - Personal licence key events (general)

20 - Personal licence key events (general)

This section provides guidance to holders of gambling personal licenses on general matters about reporting personal licence key events.

A personal licence key event is an event that could have a significant effect on the suitability of a person to hold a personal licence. These key events are listed in Part III of the Licence conditions and codes of practice (LCCP).

View a summary of personal licence key events.

General guidance on reporting personal licence key events

Personal licence key events must be reported to us through the Manage and maintain your licence digital service on our website.

You must do this within ten working days of you finding out about the event. If, for any reason, you report the event to us after ten working days, you need to explain the reason for the delay in the ‘Detail’ box of the respective personal licence key event report.

If you experience technical issues preventing you reporting key events to us via the ‘Manage and maintain your licence’ digital service, you should capture evidence of the problems experienced and contact us to discuss the matter.

When submitting a personal licence key event, you will be asked to ‘Select an event’. Choose the event type which matches the event you are reporting.

For each personal licence key event report, you are given 1,500 characters in the ‘Detail’ box to provide a summary of the event. If additional space is required, or if you want to provide supporting documentation, you can upload files associated with the personal event.

When submitting a personal licence key event report, you must enter a date. This must be the date of the notification. Details about the date of the event are to be recorded in the ‘Detail’ box.

For changes to your name or address, use the ‘Manage your details’ option within the Manage and maintain your licence (opens in a new tab) digital service. This will create a personal licence key event report automatically.

This reporting requirement applies to all holders of personal licences.

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Other information requirements (pool betting)
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Personal licence key events (specific)
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