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Complain about the Commission

You can make a complaint about the Gambling Commission if you are not happy with the service you have received from us. For example, the time we have taken to deal with your complaint, or the way we have updated you.

We work to make sure licensed gambling businesses meet all the conditions of their gambling licences, including making sure gambling is fair, safe and free of crime. However, we do not take up individual complaints with a business, and we do not have legal powers to help you get your money back.

If you are not happy with the service you have had from a gambling business, or if you disagree with them about the outcome of a gambling transaction, you will need to complain to the gambling business first of all.

We take complaints about the Gambling Commission or our employees seriously. We want to deal with complaints properly and quickly, and we also want to learn from them. For more information on how complaints about us are handled, please see our complaints policy.

Complaints give us a chance to put things right when mistakes have been made and to improve the quality of our work.

If you have a complaint against us, or one of our employees, please contact us.

Contact

By email

complaints@gamblingcommission.gov.uk

In writing

Governance
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP

If you have a disability which prevents you from using these methods, we can help you to make your request over the phone.

Telephone: 0121 230 6666.