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  3. What we do

Protecting National Lottery players

Protecting players is an important part of our responsibility to ensure that the interests of all players are protected.

To protect National Lottery players we:

  • make sure there are controls in place to stop underage players (people under 16)
  • make sure there is clear information about the different games, how to play and how to claim prizes
  • make sure there are controls to prevent excessive play
  • approve the rules and procedures for each game
  • give information to the public about lottery scams
  • work with Camelot to agree performance standards for player services
  • handle complaints, where a player has exhausted Camelot’s complaints procedures and is unhappy with their service.

Protecting winners

To protect National Lottery winners we:

  • make sure Camelot pays their prize quickly
  • make sure Camelot protects their anonymity (if winners choose to remain anonymous)
  • protect against possible fraud, by making sure Camelot has the right security checks for people who win more than £50,000.
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