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Protecting National Lottery players

Protecting players is an important part of our responsibility to ensure that the interests of all players are protected.

To protect National Lottery players we:

  • make sure there are controls in place to stop underage players (people under 16)
  • make sure there is clear information about the different games, how to play and how to claim prizes
  • make sure there are controls to prevent excessive play
  • approve the rules and procedures for each game
  • give information to the public about lottery scams
  • work with Camelot to agree performance standards for player services
  • handle complaints, where a player has exhausted Camelot’s complaints procedures and is unhappy with their service.

Protecting winners

To protect National Lottery winners we:

  • make sure Camelot pays their prize quickly
  • make sure Camelot protects their anonymity (if winners choose to remain anonymous)
  • protect against possible fraud, by making sure Camelot has the right security checks for people who win more than £50,000.
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Who runs The National Lottery?
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Making sure National Lottery draws are fair